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faq


General

Q : Do we need to register as a member before we purchased?

A : Yes.

Q : How much discounts can we get?


A: Discounts is based on the Membership plan that you choose. For eg: If you choose Standard Plan, you need to pay RM250 and you will enjoy 5% discount

Q : When i purchased an item, i'm ask to register as a member and do we need to pay any fees to register as a member?

A : No, it's totally FREE. Once you register as our member, you can continue to make your purchases.

Q : Does the prices shown on the website include postage?

A :The prices shown on website is not including postage. The postage is calculated based on your order’s total weight and delivery location. Kindly refer Shipping & Delivery for shipping postage.

Q : Can I copy or download the photos from your website to promote ?


A : Yes, you are free to copy or download the photos from our website.



Shipping and Delivery

Q : How long does it takes for delivery?

A : For West Malaysia, the estimated delivery is 1 to 2 working days. As for Sabah and Sarawak, the estimated delivery is 2 to 3 working days.

Q : What is the shipping fees?

A : You can refer Shipping & Delivery for our postage rates.
Q : Will the courier service delivery to my doorstep

A : Yes, the courier service will provide door to door service.

Q : How do I get the tracking number?

A : We will email you the tracking number before 6pm for weekday and before 12.30pm for Saturday. Kindly fill in your email address instead of customer email (for dropship) at receiver details.





Payment Inquiry

Q : What are the payment methods available?

A : You can refer to this link for payment methods: Payment Methods.

Q : What should I do after payment?


A : You may email, whatsapp or sms us the payment details including username or order number.




Return and Exchange

Q : Do you accept return?

A : Yes, please refer Return Policy for our return policy.

Q : May I know which address should I send to return the goods?

A : We will send you the address via email or whatsapp.

Q : Can I exchange or get refund if the items received is damaged/defective?

A : Yes, you can return & exchange to get a (same design, colour & size) replacement (we only bear the postage we send out the replacement).



International Order


Q : Do you accept international orders?


A : No, we temporary do not accept international orders.